SHIPPING AND DELIVERY
The costs of shipping the ordered items will be added to the value of the order in the process of completing the order, indicating the destination address.
| ||DELIVERY TIMES |
|Portugal ||2 to 3 working days |
|Portugal Islands||3 to 5 working days |
|Rest of the world||3 to 8 working days |
THE STORE OS GAROTOS can not change the delivery address of the orders from the moment they are despatched. The delivery deadlines mentioned above are merely indicative and do not take into account any delays caused by problems with the carrier, payment authorizations or customs clearance in the country of destination.
STATUS OF DELIVERY
All orders are dispatched from the STORE OS GAROTOS warehouse within 2 business days after payment confirmation.As soon as the order is paid, the STORE THE GAROTOS will send an email to the user with the information about their shipment. The user will be able to track his order with the mentioned Carrier.
EXPEDITIONS AND COLLECTIONS
During the registration process on www.osgarotos.com the user will have to indicate the data of his address that will be designated by user address. The orders will be delivered to the address defined as the user address. If you want to submit articles for more than one address, you must place an order for each of these addresses. In this case, the user will be charged a shipping cost for each order placed. With the tracking number provided for each order, the user can follow up at any time.
EXPEDITIONS AND COLLECTIONS OF ORDERS IN PORTUGAL AND INTERNATIONAL
Since the Carrier requires a signature at the moment of delivery of the orders, the user, or a representative, must be present at the destination address on the day of delivery.
DELIVERY OF SUCCESSFUL EXPEDITIONS
The customer is requested to carefully inspect the order BEFORE signing the delivery document upon delivery of all shipments. All orders from STORE OS GAROTOS are sent inside a sealed coex bag that contain an OS GAROTOS personalized box sealed with security OS GAROTOS logo sticker. If, for any reason, the order appears to be tampered please sign the delivery document with reservations or refuse delivery. If you accept the delivery of the order with reservations, or if you refuse it, please immediately make a complaint to the Carrier and contact us for firstname.lastname@example.org explain the situation.
NON-DELIVERY ORDERS IMPUTABLE TO THE USER
If the order is not delivered successfully at the user’s address, due to some reason attributable to you (absence of person at the address, wrong telephone number, wrong or incomplete address, nonconformity with import regulations, etc.), there may be a risk of the order to be returned to the STORE OS GAROTOS. All charges will be charged to the user, including any import charges that may be collected upon reentry in Portugal, in the case of shipments to countries outside the Community. These costs will be deducted from any reimbursement.
The STORE OS GAROTOS assures each purchase during the period of transit until the moment of delivery to the user. All orders require a signature at the time of delivery, at which time the responsibility passes to the user. If you designate a recipient other than himself, for delivery purposes, then you accept the evidence of a signature as proof of delivery and compliance by STORE OS GAROTOS and the corresponding transfer of responsibility in the same way.
In case of force majeure, the obligations of STORE OS GAROTOS may be delayed. The contract between STORE OS GAROTOS and the user may in such cases be partially or completely denounced by either party. It is considered force majeure whenever situations arise of war, civil war, revolution, riot, government measures, strikes, blockades or natural disasters. In any of these cases, STORE OS GAROTOS will do everything to resolve the problem with you as soon as possible.